General |
| Q1. |
I have heard people refer to buying an “empty” POD. What, exactly, is an empty POD? |
| A1. |
The POD, by default, includes everything which is necessary to support IT gear. This would be the container itself, power and chilled-water connections & distribution, heat exchangers and blower fans, system management panels (EPO, EPMS, Smoke Detection, etc), and the racks. |
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| Q2. |
Is the POD UL or ETL Listed? |
| A2. |
- HP has partnered with INTERTEC/ETL as our primary Nationally Recognized Testing Laboratory (NRTL) for our POD Solution
- The HP POD is NRTL “LISTED” as an Information Technology product to: UL 60950 parts 1 and 22
- The HP POD is NRTL “LISTED” as a NEMA TYPE 3R enclosure to: UL 50
- The HP POD is NRTL “CLASSIFIED” to NEC 2005/2008
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| Q3. |
How are temperature, humidity, and moisture monitored within the POD? |
| A3. |
The POD uses hot- and cold-aisle temperature sensors and chilled water supply and return temperature sensors. Humidity sensors are included with the optional humidifier/dehumidifier, and leak detectors are included under the water mains and in the condensate drip pan overhead |
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| Q4. |
Where can I find details of the serviceability and maintenance schedule for the POD? |
| A4. |
The site preparation and user guides contain much of this information. They can be provided by either the Business Development Manager or the Pre-Sales Engineer with whom you are working. |
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Deployment Management |
| Q1. |
What services are included with the POD when it's purchased? |
| A1. |
- Remote monitoring – via alerts -- of the HP IT equipment inside of the POD
- 1-year warranty covering the POD structure and internal POD utilities - Next Business Day Response
- Standard warranties are included with HP IT products purchased (HP standard warranty is at least 1 year)
- Help desk services for issue resolution
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Configuration and Utilities |
| Q1. |
Can you test the whole POD integrated rack solution before it ships? |
| A1. |
Yes, all configurations are tested as a solution before shipment. |
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| Q2. |
Can customers visit the factory and see their units getting built? |
| A2. |
Yes, with proper notification and the sales order numbers we can show the customer their own units being manufactured and integrated. |
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| Q3. |
Can images be loaded on the servers before they ship? |
| A3. |
Yes, Factory Express can load images and applications per the customer’s request. |
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| Q4. |
Can customers have their equipment asset tagged before shipping? |
| A4. |
Yes, the customer can provide the factory with asset tags or the factory can also make asset tags for the customer. |
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| Q5. |
When configuring a rack can we pick the colors for our Network and ILO cables? |
| A5. |
Network and ILO color selections are available, White, Blue, Yellow, Purple, Red, Black, Green and Gray. |
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