• Each AlphaServer SC20 system consists of at least one and up to five Cluster File System Domains (CFS Domains, or Domains) built from system building blocks. These building blocks include the Interconnect, Compute/Base, Storage, and Management Building Blocks.

• There are two types of domains -- a File Server Domain and a Compute Server Domain. Each consists of up to 32 AlphaServer nodes interconnected to one another, and to the other domains, by the Interconnect Building Block. AlphaServer SC System Software supports up to 128 interconnected nodes. Each domain is configured with a Cluster File System (CFS), which forms part of a global AlphaServer Super Cluster File System (SCFS).

• The system building blocks are designed to incorporate the components required for the operation of a basic AlphaServer SC System. The building blocks also incorporate the integration services required to stage, integrate and test the entire system at the factory, as well as to install the system at the customer site. AlphaServer SC System Software and AlphaServer SC Development Software enable administration and usage of the AlphaServer SC systems. The AlphaServer SC System Software is factory installed.

• One File-Serving Domain is required for each AlphaServer SC System. File-Serving Domain consist of a total of at least two and up to 32 File-Serving nodes. All nodes should be of the same type. The File-Serving nodes may also be used for computation other than file services. Nodes are configured in the Compute Building Blocks (CBBs – Step 1), each of which houses four or 32 nodes. Additional nodes, if required, are selected as Base Building Blocks (BBBs – Step 1), to house up to 36 nodes in a cabinet. It is recommended that the File-Serving Domain be configured with the maximum anticipated number of File-Serving nodes, since later expansions would require rewiring, as well as rebuilding of the file systems for the domains. In addition, highly available CFS storage is included for both the local CFS operating system files, and for the high-speed system-wide user files. The storage is provided by one or more Storage Building Blocks (SBBs – Step 5) each of which includes a RAID subsystem. The amount and type of storage depends on considerations of total capacity, bandwidth, and availability. One SBB is mandatory for the File Server Domain. The others are optional and integration services must be separately ordered for them. A storage specialist should be consulted before configuring extra storage.

• Each Compute-Serving Domain consists of one or more CBBs or BBBs with a total of at least 2 and up to 32 compute nodes. Within each domain, all nodes should be of the same type. It is recommended that the Compute-Serving Domains be configured with the maximum possible number of nodes, since later expansions would require rewiring, as well as rebuilding of the file systems for the domains. AlphaServer SC System Software supports up to four Compute-Serving Domains. For each compute server domain, CFS storage is included for the local CFS operating system. The storage is provided by extra disk drives, which are accommodated in the primary SBB for the File Server Domain. Extra storage can optionally be configured and integrated. A storage specialist should be consulted before configuring extra storage.

• Interconnect Building Blocks (IBBs – Step 3) provide high-speed connectivity between nodes. Single 16-way or 128-way IBBs are selected according to the anticipated maximum scale of the system. IBBs incorporate management components (see the description below of the MBB).

• Management Building Blocks (MBBs – Step 4), and console and management expansion options (Step 4) provide extra infrastructure for managing the AlphaServer SC System. For systems with a 16-way or 128-way IBB, the MBB is not sold as a separate part, but rather is a combination of management components incorporated in the IBB, and a Management Server consisting of a specially configured AlphaServer DS20E or DS10. The AlphaServer SC 16-way and 128-way IBBs have full console and management support for up to 16 nodes. For additional nodes, extra components are selected according to the rules of Step 4. Each AlphaServer SC System also requires one or more monitors and keyboards. Step 4 lists the possible options, including a choice of either rackmount or tabletop console.

• Every node of an AlphaServer SC20 system must have special software configured and licensed to manage the system and to execute parallel jobs. This software, AlphaServer SC System Software, is licensed using combinations of part numbers explained in Step 9. The licenses also permit usage of the software on management servers. Optional development software, AlphaServer SC Development Software (Step 9), can be licensed for compilation and analysis of user applications on the AlphaServer SC20 systems.

• Options are available for Ethernet, ATM, and HIPPI connectivity (Step 6) of the AlphaServer SC system to external networks. Options are also available for adding cabinets (Step 8) to the AlphaServer SC system to house storage and other devices. When adding cabinets, it is mandatory to purchase integration services to ensure correct installation.

• Hardware and software support services are highly recommended, and are available in various combinations described in Step 10.
  A 3-day (16-way IBB) or 5-day (128-way IBB) on-site AlphaServer SC system software support is provided by Professional Services. Additional services (Step 11) may be selected for extra installation and administrative support, as well as for training.

• An AlphaServer SC20 consist of a selection of Compute Building Blocks (CBB), Base Building Blocks (BBB), Interconnect Building Block (IBB), Management Building Block (MBB), Storage Building Block (SBB), and options.
• Depending on the expected growth of the system, two different types of solutions will be built. If the AlphaServer SC20 system is expected to grow to no more than 16 nodes, all the elements will be integrated in a single cabinet and nodes must be ordered as a multiple of BBBs
  (no CBB – skip to Step 1b). For larger systems, up to 128 nodes, a combination of CBBs and BBBs will allow a wide variety of architectures.
• An AlphaServer SC20 could be also a mixed node configuration, taking advantage of the small form factor of the DS20L and large memory expansion and I/O capability of the AlphaServer ES40 or ES45 (Step 2).
• In any case, the total number of selected nodes must be ordered in accordance with the IBB size (16 or 128 nodes maximum).

• An AlphaServer SC20 CBB is a hardware rack with 4 or 32 specially configured DS20L nodes. Select up to four 32-node CBBs:

DA-SCAPB-AA

• For non-multiple of 32 node systems select one 4-node CBB as follows (can be added to no more than three 32-node CBBs):

• Select Base Building Blocks. For systems with IBB 16, select 4 to 16 units. For systems with IBB 128, select one to 27 units to complement CBB cabinets. In a 32-node CBB, four BBBs may be added. In a 4-node CBB, 27 BBBs may be added (31 nodes).

• Each AlphaServer SC20 68/833 CBB includes the following:
  - Four or 32 AlphaServer SC20 68/833 Base Building Blocks
  - One H9B15, 2-m tall carbon black rack assembly with AlphaServer SC door and PDUs, without side panels (to be ordered separately - Step 7).
  - One AlphaServer DS20L System User’s Guide

• Each AlphaServer SC20 68/833 Base Building Block includes the following items:

• Each node includes no memory options

• Each node supports up to two memory options (total of eight DIMMs)

• All nodes must have the same memory options

• All nodes must have the same number of memory options

• Interleaved operations reduce the average latency and increase the memory throughput compared to non-interleaved operations - highly recommended

• To preserve room for memory expansion in each node, select a memory option from the following list and order one memory option for each node in the system.

• To achieve memory interleaving, filling all available slots in each node, select a memory option from the following list and order two memory options for each node in the system.

• Systems include one internal storage bay. Systems do not include any disk drives. For each DS20L node it is mandatory to select one disk drive. All nodes must have the same disk drives.

• These optional AlphaServer ES40 68/833 or ES45 68/1000 nodes offer larger memory size nodes for applications requiring more than 2 GB. Furthermore, larger File Servers can be built, taking advantage of the number of PCI slots available.

• Select either ES40 or ES45, both systems cannot be mixed in the same configuration.

• For a system based on the IBB 16, select from two to four nodes.

• For a system based on the IBB 128, select from two to 32 nodes.

• One SC20 CBB with four nodes can be populated with two to four SC40 or SC45 BBBs. This is the only way to configure DS20L and ES40 or ES45 in the same cabinet.

• AlphaServer ES40 or ES45 nodes will be configured in one or two Domains (File Serving and/or Compute Domains). Rules in the preface apply.

• AlphaServer SC40 CBB is a hardware rack with four specially configured ES40 nodes. Select from one (max with IBB16) to eight CBBs as follows:

• AlphaServer SC45 CBB-5 is a hardware rack with five specially configured ES45 nodes. Select from one (not allowed with IBB16) to six CBBs as follows:

• AlphaServer SC45 CBB-1 is a hardware rack with one specially configured ES45 node. Select one CBB as follows:

• Select two to three SC40 BBBs if no CBB have been selected in Step 2a and select the cabinet to house them in Step 8.
• Select one to three SC40 BBBs if one or several CBB have been selected in Step 2a and select the cabinet to house them in Step 8
  (with IBB128 only).

DA-64CBA-AL

• Four AlphaServer SC40 68/833 Base Building Blocks
• One H9B15-SN/SP 2-m tall rack assembly with AlphaServer SC door, without side panels (order separately – Step 7).
• One AlphaServer ES40 System Information Kit (print and CD-ROM), Owner’s Guide, User Interface Guide, and Release Notes

• One Alpha 21264 68/833-MHz CPU module with 8-MB cache

• No system memory (see Step 2d)

• Disk drive cage and 1-port UltraSCSI storage adapter

• Ten PCI I/O slots, six to eight of which are used for required SC40 options

• One 1.44-MB diskette drive in a dedicated slot

• One 600-MB 40x IDE CD-ROM drive

• One AlphaServer SC Elan adapter card

• One bi-directional parallel port, 24-pin D-subminiature connector

• Two EIA-232 full duplex asynchronous modem control serial ports, 9-pin D-subminiature connectors

• Dual USB ports

• One dedicated remote systems management port, which includes cables for connection to the DECserver 732

• Two 68-pin SCSI connections knockouts

• One 2-port PCI 32/64-bit 10/100-Mb UTP Ethernet adapter (3X-DE602-AA) - one port reserved for connection to the Management Network and includes cabling

• Three auto-sensing, hot-swappable power supplies providing all configurations with N+1 power redundancy

• Compaq Insight Managerä

• Tru64 UNIX Operating System V5.1A including base license, unlimited user license, server extension license

• Select one to three SC45 BBBs if one CBB-1 has been selected in Step 2a.

DA-68DBA-AL

• One AlphaServer SC45 68/1000 Base Building Blocks (in CBB-1) or five AlphaServer SC45 68/1000 Base Building Blocks (in CBB-5)
• One H9B15-ST/SU 2-m tall rack assembly with AlphaServer SC door, without side panels (order separately – Step 7).
• One AlphaServer ES45 System Information Kit (print and CD-ROM), Owner’s Guide, User Interface Guide, and Release Notes

• One Alpha 21264 68/1000-MHz CPU module with 8-MB cache

• No system memory (see Step 2d)

• Disk drive cage and 2-port UltraSCSI storage adapter

• Ten PCI I/O slots, six to eight are used for required SC45 options

• One 1.44-MB diskette drive in a dedicated slot

• One 600-MB 40X IDE CD-ROM drive

• One AlphaServer SC Elan adapter card

• One bi-directional parallel port, 24-pin D-subminiature connector

• Two EIA-232 full duplex asynchronous modem control serial ports, 9-pin D-subminiature connectors

• Dual USB ports

• One dedicated remote systems management port, which includes cables for connection to the DECserver 732

• Two 68-pin SCSI connections knockouts

• One 2-port PCI 32/64-bit 10/100-Mb UTP Ethernet adapter (3X-DE602-BA) - one port reserved for connection to the Management Network and includes cabling

• Three auto-sensing, hot-swappable power supplies providing all configurations with N+1 power redundancy

• Compaq Insight Manager

• Tru64 UNIX Operating System V5.1A including base license, unlimited user license, server extension license

• Each node includes one CPU module.
• Each node supports up to three additional CPU modules.
• All nodes within a domain (see the preface) must have the same number of CPU modules.

• Each node includes no memory options.

• Each node supports up to four memory options (total of 16 DIMMs)

• All nodes within a domain (see the preface) must have the same memory options

• All nodes within a domain must have the same number of memory options

• Interleaved operations reduce the average latency and increase the memory throughput compared to non-interleaved operations

• Up to 24 GB of memory per node is supported on the ES40

• Up to 32 GB of memory per node is supported on the ES45

• For ES40: To achieve 4-way memory interleaving, with room for memory expansion in each node, select a memory option from the following list and order four memory options for each ES40 node in the system.

• For ES45: To achieve 4-way memory interleaving, with room for memory expansion in each node, select a memory option from the following list and order at least four memory options for each ES45 node in the system.

• Within each domain, it is mandatory to select three identical disk drives for the first ES40/ES45 node. For each additional ES40/ES45 node, it is mandatory to select either one 72-GB or 36-GB or two identical 18-GB disk drives. All additional nodes must have the same disk drives.

• Extra disk drives can be configured in each ES40/ES45 node, primarily for the purpose of providing system redundancy and higher availability, but also to provide local storage or additional swap space. Disk drives can be added up to a total of six. Within each node identical disk drives
  (3R-A0585-AA, 3R-A0919-AA, 3R-A1543-AA, 3R-A3050-AA, 3R-A3079-AA) must be selected.

• Additional disks beyond six require selection of an additional SCSI Drive Cage (BA610-6D). An additional Ultra2 adapter (3X-KZPCA-AA) is required for ES40. Only two SCSI Drive Cages are supported.

• An AlphaServer SC IBB consists of an AlphaServer SC Interconnect 16-port or 128-port switch and other hardware and software at the core of AlphaServer SC systems.

• If the AlphaServer SC20 system is expected to grow to no more than 16 nodes, choose one of the following:

• AlphaServer SC Interconnect 16-port Switch

• Sixteen 3-meter AlphaServer SC Interconnect Cables

• DECserver 716 for console consolidation of up to 16 nodes across the Management Ethernet

• One 24-port 10/100 Ethernet Switch

• One H9B15, 2-meter tall black carbon rack assembly with AlphaServer SC door and PDUs, without side panels (order separately – Step7)

• One 3DLabs Oxygen VX1 graphics card for installation in Management Server

• Tru64 UNIX Operating System V 5.1A media and documentation

• AlphaServer SC System Software media and documentation

• Documentation for Advanced File System Utilities, a component used by the AlphaServer SC System Software

• Factory staging, integration, and full test of the IBB, the CBBs, the SBB(s), and the MBB

• Installation and basic configuration of system software and storage

• Customer Services installation on site

• The AlphaServer SC 128-way IBB has one switch card to support the first 16 nodes configured as described in Step 1 and 2. For each additional full or partial set of 16 nodes, order an additional AlphaServer SC 16-port switch card.

• The AlphaServer SC 128-way IBB includes sufficient cables to connect the IBB to the first 16 of the nodes configured as described in Step 1 and 2 (any combination of DS20L and ES40/45 is supported).
• For more than 16 nodes, order extra cables as follows:

- For each of the first 28 DS20L additional nodes, order one cable, 5-meter long,
- For each additional node, after the first 28 DS20L additional nodes, or for any ES40/45, order one cable, 10-meter long

• The AlphaServer SC20 16-way IBB includes sufficient cables to connect the IBB to the first 16 DS20L nodes.
• For each additional ES40 or ES45 order one 5-meter long extra cable

• AlphaServer SC Interconnect 128-port Switch with one 16-port Switch Card

• Four 5-meter and twelve 10-meter AlphaServer SC Interconnect Cables

• One DECserver 732 (3X-SCNTA-KC) to connect the console ports of up to 32 nodes to the Management Ethernet, with space to support up to three additional 32 port upgrades (3X-SCNTA-KC)

• One 48-port 10/100 Ethernet Switch with space to support up to two additional 48 port upgrades (3X-SCNBA-AA)

• Rack mounted 4-way console graphics switch for selecting keyboard, mouse, and video signals from Nodes 0 and 1 and Management Server.

• Two 3DLabs Oxygen VX1 graphics cards for installation in Nodes 0 and 1 or Management Server, for graphics console switch connection.

• Two H9B15-ST/U 2-m tall black carbon rack assemblies with AlphaServer SC doors, without side panel (to be ordered separately – Step 7)

• Tru64 UNIX Operating System V5.1A and layered products media and documentation

• AlphaServer SC System Software media and documentation

• Documentation for Advanced File System Utilities, a component used by the AlphaServer SC System Software

• Factory staging, integration, and full test of the IBB, the CBBs, the SBB(s), and the MBB

• Installation and basic configuration of system software and storage

• Customer Services installation on site

• An AlphaServer SC MBB is specially configured for the management of an AlphaServer SC system. It is mandatory that a MBB be included with every AlphaServer SC20 system. The MBB is configured for installation in the IBB chosen in Step 3.
• The DS20E model is available for all types of AlphaServer SC20 systems, while the DS10 model is available only for the AlphaServer SC20 system built with IBB 16.
• If the Management Server is also used as an interactive node, it is highly recommended to select a DS20E type with IBB 16 also.

• DS20E system drawer

• Two 67/667 CPUs

• 1-GB memory

• One 32/64-bit 10/100-Mb UTP FE Ethernet adapter (3X-DE602-AA); one port reserved for connection to the Management Network

• Rackmount kit for IBB cabinet

• Tru64 UNIX V5.1A Operating System including base license, unlimited user license and server extension license

• N + 1 (3) power supplies

• DS10 system drawer with its 67/600 CPU

• 512-MB memory

• PCI 2-channel multi-mode Ultra3 LVD SCSI adapter (3X-KZPEA-DB)

• Onboard dual 10/100 Base T Ethernet ports -- one port is reserved for connection to the Management Network

• Rackmount kit IBB cabinet

• Tru64 UNIX V5.1A Operating System including base license, unlimited user license and server extension license

• For each DS20E Management Server, it is mandatory to select either three 72-GB, 36-GB, or 18-GB disk drives.

• For each DS10 Management Server, it is mandatory to select a minimum of one 18.2-GB or 36.8-GB U3SCSI disk drive. Up to three supported.

• The AlphaServer SC 128-way IBB has console management support for the first 32 of the nodes configured as described in Step 1 and 2. For each additional full or partial set of 32 nodes, order one each of the following:

• The AlphaServer SC 128-way IBB has Management Ethernet support for the first 40 of the nodes configured as described in Step 1 and 2. For one additional full or partial set of 48 nodes, order the following:

• The AlphaServer SC 128-way IBB has Management Ethernet support for the first 40 of the nodes configured as described in Step 1a. For two additional full or partial set of 48 nodes, order the following:

• Choose either a rackmount console or tabletop console(s) for the AlphaServer SC20.

• Select the following items to install a monitor in the IBB 128 rack:

• Select one of the following monitor/keyboard/track ball kit and an extension rail to install a monitor in the IBB 16 rack:

• IBB 128 supports one monitor and one keyboard switched between nodes 0 and 1.
• IBB 16 supports one monitor and one keyboard directly attached to the management node.
• This monitor requires a video cable for connection to the console switch

• Select one monitor, one monitor power cord, one video cable, one extension cable if desired and one keyboard from the following lists.

• AlphaServer SC Software is qualified for the English language.
• A selection of a country-specific keyboard is required for keyboard support

• Additional consoles are available by custom configuration in ES40 and ES45 nodes only. Each additional console requires additional 3DLabs graphics cards and other equipment. Contact your Account Manager for configuration assistance.

SN-PBXGF-AB

• AlphaServer SC20 systems are organized into File-Serving Domain and Compute-Serving Domains. Altogether there are five or fewer Domains. Each domain has from 2 to 32 AlphaServer nodes configured with a cluster file system that is served by two of the nodes. This system storage is supported by a single Storage Building Block (SBB) that is capable of supporting all the system-storage requirements of the entire AlphaServer SC System.

• The File Server Domain is used to serve user data to the rest of the system and may optionally have several extra SBBs configured.

• An AlphaServer SC SBB includes a RAID disk subsystem and software and hardware required for providing system or user data storage for the AlphaServer SC20. The SBB comes in a two-shelf version or a three-shelf version; the two-shelf version houses up to 28 disk drives
  (3R-A0585-AA, 3R-A1543-AA, 3R-A0919-AA, 3R-A3079-AA or 3R-A3050-AA) and the three-shelf version houses up to 42 disk drives (not available with systems built with IBB16). The SBB includes cables that connect the Fibre Channel Switch (3X-SCFCA-AA, 3X-SCFDA-AA)
  to the included host adapters and to the hierarchical storage dual-controller shelf (DA-SCDMA/HA-BA). Each Fibre Channel Switch is packaged with a rack mount kit and appropriate power cord.

• Optional storage configurations can be added to provide extra user RAID storage. Various amounts of redundancy can also be configured. The storage and cabinetry components for these can be found in this step or later sections of the QuickSpecs. Contact your Account Manager to plan the configuration

• Use the following table to determine the parts and quantities required to build the minimum required system storage for the AlphaServer SC20. Locate the column corresponding to the number of domains. Select the parts required for system storage as specified in that column.

• If the AlphaServer SC System comprises no more than four domains, then select Medium Density (2-shelf) or Heavy Density (3-shelf) SBBs. The latter will accommodate more disks if they are required for user data). If the AlphaServer SC System comprises five domains, then select Heavy Density (3-shelf) SBBs. Five disk drives are required per domain. Heavy Density (3-shelf) SBB is not available with systems built with IBB 16.

• Dual HSG80 controller shelf

• Two split bus shelves, four Ultra3 cables

• Six fiber optic cables

• Two Fibre Channel host adapters (DS-KGPSA-CA), one for each boot node in first domain

• Space for up to 28 – 18.2-GB, 36.4-GB or 72-GB 1-inch disk drives

• Two licenses each for:
  - HSG80 Array Controller Software
  - HSG80 Solution Software for Tru64 UNIX
  - StorageWorksä command console UNIX agents
  - Advanced File System Utilities

• Dual HSG80 controller shelf

• Three split bus shelves, six Ultra3 cables

• Six fiber optic cables

• Two Fibre Channel host adapters (DS-KGPSA-CA), one for each boot node in first domain

• Space for up to 42 – 18.2-GB, 36.4-GB, or 72-GB 1-inch disk drives

• Two licenses each for:
  - HSG80 Array Controller Software
  - HSG80 Solution Software for Tru64 UNIX
  - StorageWorks command console UNIX agents
  - Advanced File System Utilities

• Select the components for single non-redundant switched Fibre Channel connectivity. Fibre Channel switch is a single point of failure if only one is selected (one domain). See step 5d for redundant fabric.

• Select extra components (beyond ones selected in step 5c) for dual (redundant) switched Fibre Channel connectivity.
  

• Select extra licenses for installation on the system-storage nodes of the Compute-Serving Domains
  

• The File Server Domain can be configured with RAID storage to serve user data. Redundancy and extra RAID user data storage can be added using parts described above as well as cabinetry parts listed in Step 8. A storage specialist should be consulted.

• Each adapter uses one PCI slot

• First two DS20L nodes in each domain have their PCI slots populated. Other DS20L nodes have one slot available

• Each node includes two ports (Onboard in DS20L and one 2-port Ethernet Adapter in ES40 or ES45 (3X-DE602-AA/BB))

• One port is reserved for Management Network

• One port is available for other use

ES45

• Each adapter/controller uses one PCI slot

• First two DS20L nodes in each domain have their PCI slots populated. Other DS20L nodes have one slot available

• Contact your Account Manager if you require ATM

• Each adapter/controller uses one PCI slot.

• First two DS20L nodes in each domain have their PCI slots populated. Other DS20L nodes have one slot available.

• Contact your Account Manager if you require HIPPI.

KZPHA-AX

• One pair of cabinet sides must be selected for the end-cabinets in each contiguous group of cabinets. The number of pairs of cabinet sides is determined during site preparation planning.

• Cabinet enclosures (H9B15-ST/SU) are carbon black colored and pre-configured with trim, rear extender, one 16A Power Distribution Unit and joiner kit
• 40U is the maximum space available for the enclosures listed below
• Select a door kit (H9C15-SB) for each cabinet enclosure
• Select cabinet sides (H9C15-ZS) for end-cabinets

• Either Compaq Manufacturing or CustomSystems must assemble cabinets containing systems and storage. Your Account Manager will quote for any additional integration services required for the assembly of additional equipment (included desired third party options) or racks.
  
  Compaq staff may consult documents EK-MARQE-CN, B-IB-H9A15-3-DBM, and B-IC-H9A15-3-DBM for cabinet enclosure rules for M-Series enclosures.

NOTE: Do not order UNIX TruClusterä software for the nodes.

• For each type of node, choose a combination of licenses that adds up to as many, or more, nodes as there are symmetric multiprocessors (nodes) configured in Step 1 and 2. Do not order any additional licenses for the Management Server, since the AlphaServer SC System Software licenses allow the software to be used for management, on up to two Management Servers.
• As an example, a system with one Management Server, 48 DS20L nodes and 4 ES40 nodes can be licensed by combining one 16-DS20L node license (QM-6EQAD-AB) and one 32-DS20L node license (QM-6EQAD-AC) with four 1-ES40 node license (QM-6EQAA-AA).

• Choose a combination of licenses that match, or exceed, the number of nodes in the AlphaServer SC20. As an example, a system with 48 DS20L nodes and 4 ES40 nodes can be licensed for AlphaServer Development Software by combining one 16-node license (QM-6ERAA-AB) and one 32- node license (QM-6ERAA-AC) with four 1-node licenses (QM-6ERAA-AA).

• Media and documentation are included with the system. Additional copies can be ordered as needed.

• Installation is included in all AlphaServer SC20 system building blocks. Installation for add-on SC20 BBB systems after point of sale is priced based on each additional DS20L.
• Hardware and software support can be purchased separately or as a packaged CarePaqä Priority Service.
• Selection of a minimum level of hardware and software support is mandatory. The minimum separate software and hardware service levels available are: Bronze Software Support and On-site 9x5 4 Hour Response Hardware Support. See the AlphaServer One Step Quoting Guide for separate software and hardware Supplemental Service part numbers and pricing. The minimum CarePaq Priority Service available is Priority Service, which is described below.
• For integrated hardware/software support, select the CarePaq Priority Service Package that best supports the customer’s operational requirements for system availability.
• SC20 Compute Building Block CarePaqs are quoted based on DS20L nodes. Principal Server Service is required for the initial DS20L node and Subsequent System Packages are required for each additional DS20L Node.
• The SC20 CarePaq Priority Service Packages are described below:

CarePaq Priority Services are available for AlphaServer systems running Tru64 UNIX operating system. Priority Services are designed for the growing number of customers who need support beyond the basic warranty. Five service packages are available for the AlphaServer SC20 systems – Priority, Priority 24, Priority Silver, Priority Gold, and Priority Executive Gold with coverage for both Principal servers systems and SSPs (Subsequent System Packages) - that meet a full range of customer support requirements.

• 9 x 5 HW/SW support
• 4-hour response on-site hardware support
• 2-hour response for Bronze software support
• License Subscription for Compaq O/S software and embedded L/P (unlimited users and server extensions for Tru64 UNIX)
• Condist update distribution for Tru64 UNIX and layered products. (Layered products not on Condist can be ordered separately)

• 24 x 7 HW/SW support
• Named HW engineer
• 4-hour response on-site hardware support
• 2-hour response for Bronze software support
• License Subscription for Compaq O/S software and embedded L/P (unlimited users and server extensions for Tru64 UNIX)
• Condist update distribution for Tru64 UNIX and layered products. (Layered products not on Condist can be ordered separately)

• 24 x 7 HW Support. Named Engineer, 4-hour response
• 24 x 7 Silver SW Support - Named Account Rep, 1-hour response Monday – Friday, 8AM-5PM local time; 2-hour response remaining hours
• License Subscription for Compaq O/S software and embedded L/P (unlimited users and server extensions for Tru64 UNIX)
• Condist update distribution for Tru64 UNIX and layered products. (Layered products not on Condist can be ordered separately)
• Technical newsletter and SW activity review
• Proactive Patch Notification
• One (1) System Healthcheck per year

• 24 x 7 HW support with Named Engineer, 4-hour response for on-site support
• 24 x 7 Gold SW support - Named Account Rep
• 30-minute callback (critical); 1-hour callback (non-critical)
• License Subscription for Compaq O/S software and embedded L/P (i.e. EIS for OpenVMSä , unlimited users and server extensions for Tru64 UNIX)
• Condist update distribution for OpenVMS or Tru64 UNIX and their layered products. (Layered products not on Condist can be ordered separately)
• Technical newsletter, SW activity review and 10 hrs Upgrade impact planning
• Proactive Revision Management
• Two (2) System Healthchecks per year
• Mandatory pre-qualification required

• 24 x 7 HW support with Named Engineer, 2-hour response for on-site support
• 24 x 7 Gold SW support - Named Account Rep
• 30-minute callback (critical); 1-hour callback (non-critical)
• License Subscription for Compaq O/S software and embedded L/P (i.e. EIS for OpenVMS, unlimited users and server extensions for Tru64 UNIX)
• Software update distribution on CD-ROM: OpenVMS or Tru64 UNIX and their layered products (L/P not on CDDS are ordered separately)
• Technical newsletter, SW activity review and 10 hrs Upgrade impact planning
• Proactive Revision Management
• Two (2) System Healthchecks per year
• Customer site must be within 25 miles of a Compaq service location
• Mandatory pre-qualification required

• For Priority, Priority 24, Priority Silver, Priority Gold, Priority Gold Executive
• HW Support at same level as corresponding package for Principal server
• License Subscription: Compaq O/S
• Telephone support through Principal server covered by full support package

• Pre-installation review
• Basic product usage info
• Unpacking of equipment
• No software installation added
• Assemble and test

• AlphaServer SC20 and SC45 systems include one-year hardware warranty with 5 x 9, on-site Next Business Day response. The SC40 system includes three years hardware warranty with 5x9, on-site Next Business Day response.
• Priority Service includes new Compaq hardware options internal to the AlphaServer enclosure receive the same warranty or service level as purchased with the server plus a monitor (17-inch or less excluding flat panel models)
• External storage devices/cabinets carry their own level of warranty and should be quoted separately for uplifted warranty services.
• Five-year CarePaq Priority Service is available upon request. To quote five-year service, change the last two part number digits from 12 or 36 to 60.
• In addition to the CarePaq Priority Services, uplifted warranty Supplemental Services are available for separate hardware and software support.
• For more information on Hardware and Software Supplemental Services and other Compaq service options available for AlphaServers, consult your Sales Account Manager or visit http://www.compaq.com/services/ NOTE: This website is available in English only.

• Select one consolidated distribution update subscription service for the IBB in order to receive software updates on CD-ROM.

• To support an AlphaServer SC20 system with a 128-way IBB, select an IBB service part based on the hours of service coverage desired.

• To support an AlphaServer SC20 system with a 128-way IBB, select one 16-port Switch Card service part number for each additional front switch card ordered in Step 3b with the 128-way IBB, based on the number of hours of service coverage desired.

• For one additional full or partial set of 48 nodes selected in Step 4c, select an AlphaServer SC 48-port Management Network Upgrade service part number based on the hours of service coverage desired.

• In EMEA the corporate Service Menu (release 3b) is used and any service from Installation, Hardware Maintenance Service, Software Support,
  9 x 5 up to 24 x 7 can be offered to the Customer.
• To Administrate and Quote the Customer service offer, the Building Block part numbers and any optional products as mentioned in the above steps needs to be entered. The NCAS system will automatically recognize the Compute Building Block containing the 4 or 32 systems or the Base Building Block and reflects the bundled price.
• When the Customer requires both hardware maintenance and software support a DSS service level should be selected, which still leaves the flexibility to have a hardware coverage level of C or D and a higher software level of A or B as example.

All Services are offered under the same part number. Contact the Compaq Global Services representatives in your country for more details:

Part Number: DA-81BAA-AL

Part Number: DA-64CBA-AL
Part Number: DA-68DBA-AL

Part Number: DA-SCMAB-AA

Part Number: DA-SCMAA-BA

Part Number: DA-SCDMA-AA

Part Number: DA-SCDHA-AA